Is Robotic Process Automation really making a difference?


Today Automation has shown huge promise in saving time, money, and human effort. Among all the technology tools, robotic process automation has gained a lot of traction as its being adopted and implemented in the business of almost all the industry. 

According to Mckinsey Global Institute, it is estimated that by using demonstrated technologies, more than 81% of physical work, 64% of data collection activities, and 69% of data processing could feasibly be automated with robotic process automation. 

Despite these predictions, some decision-makers are on the fence about whether RPA is worth the investment or not. Hence, to embark on a journey of digital transformation, it is a must for small and large enterprises to understand the process implementation and RPA use cases.

So, cloud RPA is undoubtedly transforming business and directly impacting bottom lines as a result of improved productivity.

However, it’s the tip of the spear that is driving automation in enterprises as it uncovers new revenue systems by eroding repetitive work, boosting the need for super AI bots, and upskilling the workforce

The future of automation is still being written but, are business leaders and CIOs understanding the full potential of RPA or they are stepping back in the fear of automation failure?

Too many headlines paint a doom and gloom story about the impact of Artificial intelligence-enabled RPA and intelligent automation will have on the workforce.

Many employees envision a future in which digital agents will displace human workers while others believe that humans will find another assistant to help in their work. However, the future of robotic process automation is being written, it’s crucial to estimate the impact of RPA in the organization.

Undoubtedly, RPA is making a lot of difference in the healthcare, banking, insurance, and retail industry, but how? Business leaders and organizations are making a difference in service operation and they plan to do  this by-

Lightening the IT load by using RPA

IT industry no longer sees RPA and intelligent automation as just another solution to integrate. Enabling employees to perform repetitive and administrative tasks quickly reinforces the IT’s role in enabling workforce productivity.

With RPA, employees can turn to higher-value activities that can improve business metrics. According to the VP of HR from one of the organizations said that “Upside has been immense and we are going to continually invest and increase the usage of RPA over the next three to five years.”

Increasing Employee Productivity

Whether it’s the IT industry or any other organization, employees want to both feel and be productive. Carrying out menial and repetitive tasks can negatively affect employee happiness, and affect the organization’s capability for growth.

With more meaningful work, the employee subsequently elevates management, productivity, and performance levels and also experiences great job satisfaction. Research shows that being able to make daily progress towards important works is what best builds the management. 

Filling the digital skill gap among employees

According to a survey, 41% of respondents believe their employees are concerned that their existing digital skills may not match what their job will require in the future. Besides, 53% of employees are concerned or feel threatened by the growing complexity of tasks they face and will face in the future.

Hence, business leaders and IT professionals are filling the gap that stems from the new technology by educating employees to help in managing the changes that would come with RPA implementation. Hence, it is crucial to measure the employee’s happiness, satisfaction, anxiety, and satisfaction across various metrics. However, “technology helps the company to compete in the market but employees are the face of it all.”

Looking at experts for automation training

To enhance employee productivity, digital leaders, CIOs, are working on bringing technology training and education for their employees to enable them to partner in a firm’s success.

A logistic director of a global supermarket chain said that “ Any sort of business degree helps but those who pursue RPA training and courses will be more sought after”.

By following this approach organizations can influence the university and educational institute to pursue the RPA skills training agenda. Even working with vendors to restructure the workforce enables the business to march ahead and capture the benefits of automation. 

Considering the difference RPA brought in the service operation, it is vital to see the potential impact of RPA in the business. And it’s possible by considering the role of RPA in the process.

Across many industries such as banking, finance, manufacturing, and utilities, RPA is being used to automate high volume, burdensome and time-consuming activities. And these tasks are not limited to invoice processing, HR automation, and data integration, but RPA is making a difference as a whole by reshaping the way business operates. 

Through its automation capabilities, RPA enables the organization to tackle operational challenges such as large back-office activities, companies can gain knowledge about their business patterns and leverage this information to adapt to the digital transformation that comes with the incorporation of intelligent RPA. 

While the role of RPA in lowering operational costs, scaling business growth, and increasing customer satisfaction is obvious. But people are as important as technology to drive the digital transformation. 

RPA is indeed the life-saving drug for small and medium enterprises but the key drivers of its success are company management, coordination of project team, and the involvement of employees. All in all, RPA proves itself as an avenue through which businesses can focus on fostering their services and business expansion. But how IT leaders are going to accept the change that comes with RPA adoption will decide the success of RPA implementation.